FAQs: PRF App Overview

  • Q: What is the PRF App?

    A: PRF is a dedicated iPad application that digitizes and streamlines piercing release forms, replacing traditional paper-based waivers. Support for Android and additional platforms is coming soon. Read more


  • Q: Will the waivers I purchased in the last version of PRF carry over to the new version?

    A: YES. Once your free PRO subscription trial expires, every waiver you purchased (plus the 10 free waivers that come with the update) will be reflected on the PURCHASES screen in your REMAINING FORMS counter. We built the app to favor you with the bigger half of the cookie in every way. We've got you. Read more


  • Q: Is PRF customizable?

    A: Yes! PRF can be tailored to match the unique workflow of your studio or independent practice. Settings and features are fully adjustable within the app. Read more


  • Q: Can I see an example waiver?

    A: Yes! Access the Main Menu by tapping the Menu Icon, which is represented by three stacked lines in the top right corner of the screen. You'll see PRF-MADE EXAMPLE WAIVER. Tap it to examine the waiver, or tap the green share icon in the top right corner. Your device's OS will offer the standard sharing options. Read more


  • Q: Is PRF scalable for growing studios?

    A: Yes! Whether you're a solo piercer or run a multi-location franchise, PRF can effortlessly be adjusted to match your business needs. Read more


  • Q: What are the key benefits of PRF?

    • Enhanced Organization: Quickly search and retrieve client waivers.
    • Improved Client Experience: A modern, professional digital interface.
    • Legal Protection: Ensures proper documentation and legally sound consent.
    • Operational Efficiency: Streamlines client onboarding and workflow.
    • Paperless System: No more managing stacks of paper forms.

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FAQs: PRF App Flows

    • Q: What are PRF App Flows?

      A: PRF App Flows are sequences of screens designed to guide different users through specific tasks within PRF app. This approach simplifies the user experience by providing targeted access to relevant features.

    • Q: How do Flows reduce the learning curve?

      A: Users only need to learn the flows relevant to their jobs by focusing on role-specific tasks, minimizing onboarding stress.

    • Q: Which flows do Piercing Clients use?

      A: Piercing clients primarily use the New Client Flow and Returning Client Flow.

             

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    • Q: Which flows do Piercers use?

      A: Piercers use the Piercer Notes Pane Flow, Returning Client Flow, Save for Later Flow, and Main Menu Flow.

 

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    • Q: Which flows do Client-facing Studio Staff use?

      A: Client-facing studio staff use the Main Menu Flow, New Client Flow, Piercer Notes Pane Flow, Save for Later Flow, and Returning Client Flow.

             

              Link to articles on

 

    • Q: Which flows do Studio Management primarily work in?

      A: Studio management primarily focuses on the Initial Setup Flow, Main Menu Flow, and Settings Flow, although they have access to all flows.

 

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FAQs: Initial Setup Flow

    • Q: Who should perform the initial setup of the PRF app?

      A: The party with majority ownership and liability for the studio should perform the initial setup. This ensures accuracy and accountability.

    • Q: What information is recommended to gather before starting the setup process?

      A: While PRF requires minimal information for setup, we recommend gathering more comprehensive information to enhance compliance. Examples of recommended information can be found here

    • Q: Do I really have to link a cloud service during setup?

      A: PRF app won't function without a cloud link, as there will be no place to put the waivers and reports it generates. Learn More About the Cloud Tab


    • Q: What is the initial passcode? 

      A: Starting your PRF App, the password for both the Master and the Piercer panes is 1, 2, 3, 4. These can be easily changed to fit your studio's needs under the Setting's Flow. You can learn more about changing the passcodes here: Settings Flow>Studio Tab

    • Q: Why is accuracy important as I set up PRF app?

      A: Accuracy is essential because the information entered during setup populates the waivers generated by PRF. These waivers are designed to keep your studio in compliance and may be crucial in case of legal or health department issues.  Settings Flow>Studio Tab

    • Q: What is the minimum information required for PRF app setup?

      A: The minimum required information includes the studio name (both popular and legal), at least one piercer's name, and at least one enabled and linked cloud service. Settings Flow>Studio Tab

 

    • Q: What if I don't link a cloud service during setup?

      A: PRF app won't function without a cloud link, as it will have no place to put the waivers and reports it generates. Settings Flow>Studio Tab



    • Q: How does the initial setup information relate to the waivers PRF generates?

      A: The information entered during the initial setup directly populates the waivers generated by PRF. This ensures the waivers contain accurate and relevant details about your studio and piercers. Settings Flow>Studio Tab

 

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FAQs: Main Menu Flow

    • Q: How do I access the Main Menu in the PRF app?

      A: You can access the Main Menu by tapping the Menu Icon, represented by three stacked lines at the top right corner of the screen.


    • Q: How can I share a waiver made by Piercing Release Forms App with my health department?

      A: Access the Main Menu by tapping the Menu Icon, which is represented by three stacked lines in the top right corner of the screen. You'll see PRF-MADE EXAMPLE WAIVER. Tap it to examine the waiver, or tap the green share icon in the top right corner. Your device's OS will offer the standard sharing options. Read more

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FAQs: PRF Purchases

    • Q: What can I do on the PURCHASES page?

      A: The PURCHASES pane allows studio management to choose from bundles of waivers to use at will, two monthly PRF subscription levels, and view Apple’s Terms and Conditions. 

    • Q: Who can access the Purchases interface?

      A: Only studio management with the Master Passcode can access the Purchases interface. Piercer passcodes will not work.

       

    • Q: How do I cancel my monthly PRF subscription on my iPad?

      A: You can manage your subscription through your Apple account settings on your iPad. For detailed steps, please refer to our knowledge base article found here.

    • Q: Who can access the Purchases interface?

      A: Only studio management with the Master Passcode can access the Purchases interface. Piercer passcodes will not work. 

    • Q: Will the waivers I purchased in the last version of PRF carry over to the new version?

      A: YES.

      The forms you purchased in the previous version of PRF will be transferred to the new PRFv3.0+. Send us proof of purchase, and we will credit your account. The REMAINING FORMS counter, shown on the PURCHASES screen of PRF, will balance within 24 hours.

      Please follow these five easy steps, which should take five minutes or less.

      1. Update PRF on your iPad/s.
      2. Find the Apple receipt for your most recent Bundles purchase, easily found by searching ‘Apple’ in the email account associated with your Apple ID. You can also find it another way, if needed, explained below.
      3. Screenshot the receipt to ensure we can see your Apple ID, purchase description with cost, and the order number. Read that again, please.
      4. Send us that screenshot. You can do so by sending a support request inside of PRF app (tap KNOWLEDGE BASE AND SUPPORT), or through our website at PRFapp dot com>Support, in the main menu. You can’t miss it.
      5. Your new PRF account will be credited, and the REMAINING FORMS counter on the PURCHASES screen will show your updated form count.



    • Q: Can my clients who used PRF before the update to v3.0 find their old waivers?

      A: No. That's a security door we welded shut. Waivers made by previous versions of PRF (pre-v3.0) cannot be accessed by PRF v3.0+. This is a standard security practice among cloud services, reducing the chance of data breaches by malware between versions. Your pre-PRF v3.0 waivers are safe in your cloud and can be found there forever. Your clients should have no problem submitting a fresh 'first time' waiver, just this once, as they will be using the Returning Client feature evermore.

 

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FAQs: Knowledge Base and Support 

    • Q: How can I access the PRF Knowledge Base (KB)?

      A: There are two ways to access the PRF Knowledge Base (KB):

      • Within the PRF app: The KB is readily available anytime within the PRF app for piercers and studio staff – no passcode required! You can search support articles or submit a request for human support directly from the app.

      • On the Voluta Digital website: The KB is also publicly available on the Voluta Digital website at PRFapp.com

 

    • Q: Does PRF offer phone support?

      A: Currently, PRF offers email support rather than phone support. This allows for a more thorough exchange of information, as you can describe your issue, attach screenshots if necessary, and receive a detailed response from our support team.

      Link to article about email support

 

    • Q: Who staffs the PRF support team?

      A: The PRF support team comprises real tattoo artists, not bots! They understand the challenges you face in the studio and are dedicated to helping you resolve issues efficiently.

 

    • Q: How can I submit a support request?

      A: If you can't find the answer to your question in the KB, you can easily submit a support request directly within the PRF app. This allows you to connect with our human support team for personalized assistance.

      Link to article about submitting a support request

    • Q: What if I need a setting and don't see it listed? 

      A: PRF App was built for piercers by a tattoo artist, and we're here to ensure that all your needs are met. If you have a setting that you'd like to see but are unable to find it, we'd love to help. If the setting exists, we can point you in the right direction. If it doesn't, we'd love to hear your feedback on how we can improve our App. Please feel free to shoot us an email at answers@volutadigtial.com, and we will do everything in our power to consider your improvement.

    • Q: Where can I find the PRF Privacy Policy?

      A: The Voluta Digital and PRF Privacy Policy is always publicly accessible on this very page. You can tap the link to read the complete terms and conditions. PRFapp.com


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FAQs: STUDIO Tab in PRF Settings

    • Q: Who can access the PRF app Settings?

      A: Only studio management with the Master Passcode can access the Settings. Piercer passcodes will not work.

 

    • Q: What happens if I lose my Master Passcode?

      A: If the Master Passcode is lost, PRF app must be uninstalled and downloaded again. Therefore, it is crucial to keep the Master Passcode in a safe place.

      Link to article about changing the Master Passcode

 

 

 

    • Q: What can piercers access with the Piercer Passcode?

      A: The Piercer Passcode provides access to the Piercer Notes Pane (for previewing, notating, and signing waivers), searching for returning clients in the Returning Client Flow, the PRF Knowledge Base and Support interface, and the PRF Privacy Policy.

      Link to article about Piercer Passcode access

 

 

    • Q: How do I load my studio logo into the PRF app?
       

       

    • A: You can load your logo using AirDrop or take a landscape-mode photo of it with your iPad. Then, you can edit the image within your preferred iPad image editor.

      Link to article about loading studio logo

 

    • Q: What information should I include in the Studio Credentials?

      A: The Studio Credentials should include the studio name (both popular and legal), address, contact information (website URL, official contact email, and phone number), and any legal designations (such as LLC).

      Link to article about Studio Credentials

 

    • Q: What are Health Codes in the Studio Tab?

      A: In the Health Codes section, you input all local and state health codes that govern your studio. You can find these on your current release form or by contacting your attorney or local health department.

      Link to article about Health Codes


    • Q: Can I use PRF app outside of the USA?

      A: Yes! If your App Store shows PRF, you can download it. Also, you can set PRF to adapt to your regional address formatting in one tap, which allows both the studio and your clients to add their addresses in non-US address formatting.

    • Q: Is access to Settings controlled for security?

      A:  The Master Passcode is the only way to access Settings, not the Piercer Passcode. This design prevents accidental or malicious modifications by unauthorized staff.
      For more details, see the section on Passcodes.


    • Q: Are my entered settings backed up somehow?

      A: Once you customize your PRF app with all your piercers, legal clauses, logo, and other details, PRF will automatically back up your settings based on the login credentials you provided during setup. If you need to add another iPad or replace an old one, simply log in at startup, and your previous settings will be ready.

    • Q: What is the Devices section in Settings for?

      A: The Devices section displays the UDID (Unique Device Identifier) of the device in use and other iPads sharing the subscription (if applicable). There's also a button to copy the UDID for support requests.

      Link to article about Devices section


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FAQs: FORM OPTIONS Tab in PRF Settings

    • Q: What are the Customizable Form Options in PRF?

      A: PRF offers a variety of configurable form options to help you comply with health codes and meet legal requirements. These options include Welcome Message, Automatic Emailer, Optional Client Notes, Require Email, Require ID Photos, and Additional Form Settings.

      More on Form Options

 

    • Q: What use is the Welcome Message?

      A: You can enable the Welcome Message and add a personalized greeting, local health information, or marketing message.

      Link to article about Welcome Message Configuration


    • Q: Can PRF app automatically email clients a copy of their waivers?

      A: PRF's Automatic Emailer allows you to send clients a copy of their waiver and additional PDFs containing aftercare instructions, health information, or other legal disclosures. (This is a subscription feature.)

 

    • Q: Can PRF collect client email addresses?

      A: In short, yes. You can set PRF to ask for opt-ins or you can require it if your local laws require that you give your clients a copy of their waiver. PRF = email it. Give = print it. These email addresses can be exported from PRF to your cloud in a tidy spreadsheet, along with all other non-health-related client information. If you are marketing to your clients, we suggest you ask them to opt in first. (Automatic Emailer and Exporting Reports are subscription features.)

 

    • Q: When should I require a second photo of a client's ID?

      A: Enable "Require Second Photo of Government ID" if your government-issued ID has essential information on both sides. This will ensure that you capture all necessary details on the waiver.

      Link to article about requiring second ID photos

 

    • Q: Can I disable capturing client IDs altogether?

      A: Yes, but PRF recommends capturing IDs, especially in the USA, for legal protection regarding client identity, particularly for minors and guardians. Disabling this feature will skip the ID photo step.

      Link to article about capturing client ID photos

 

  • Q: Why would I use Additional Form Settings in PRF app?

    A: Use Additional Form Settings to present clients with extra information pages (PDFs) attached to their waivers. This is helpful for legally required disclosures or other important information.

    Link to article about using Additional Form Settings


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    • FAQs: EDITORS Tab in PRF Settings

        • Q: What is the purpose of the PRF Editors tab?

          A: The PRF Editors tab allows studio management to customize various aspects of the app, including health questions, legal clauses, and lists of commonly used jewelry options. This customization ensures compliance with health laws and streamlines the waiver completion process. Read more

        • Q: How do I manage and customize the health questions presented to clients?

          A: The Health Editor provides complete control over the health questions shown to clients. You can show or hide preloaded questions and add custom questions within the Allergies, Diseases, and Health Conditions sections. You can also enable inputs for Medications and Time of Last Meal. Read more

        • Q: How do I manage and customize legal clauses in PRF?

          A: The Legal Editor allows you to add, remove, edit, and restore default legal clauses. You can also use specific formatting, like < > for your studio name and <B> </B> for bolding text. PRF also handles clauses for minors automatically based on the client's provided birthdate. Read more

        • Q: How do I customize the lists of jewelry options?

          A: While we have done our best to provide you with a comprehensive list of all the jewelry option you might need, we recognize that studios might specialize in something specific. The Jewelry Editor allows you to manage the list of jewelry piercers can select when completing release forms. You can add, remove, and restore default items. Read more



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FAQs: REPORTS Tab in PRF Settings

    • Q: How do I access the PRF Reports Settings?

      A: You can access the PRF Reports Feature by navigating to Settings > Master Passcode > Reports.(This is a subscription feature.)

      More on generating PRF Reports

 

    • Q: What kind of data does PRF gather for reports?

      A: PRF gathers financial and non-health client data, which is organized and ready for export to your studio cloud as a .csv spreadsheet file. (This is a subscription feature.)

      More about PRF data gathering for reports

 

    • Q: How do I generate a Financial Report?

      A: To generate a financial report:

      1. Tap "GENERATE FINANCIAL REPORT."
      2. Select the desired report type (by piercer, date range, both, or all financial data).
      3. The report will be uploaded to your connected cloud in the "Reports" folder.

      More about generating Financial Reports

 

    • Q: Where can I find my Financial Reports?

      A: Financial reports are saved in your connected cloud storage within the "Reports" folder. The file name includes the report type, date, and time in 24-hour format (e.g., financial_report_2024-12-09T22:12:09.12345xxx.csv).

      More on finding your Financial Reports in your PRF CLOUD FOLDER

 

    • Q: How do I export a Client List?

      A: To export a Client List:

      1. Navigate to Settings > Master Passcode > Reports.
      2. Tap the "EXPORT CLIENT LIST" button.
      3. The list will be exported to your connected cloud in the "Reports" folder.
      More about generating Financial Reports

    • Q: Where can I find my exported Client Lists?

      A: Exported Client Lists are saved in your connected cloud storage within the "Reports" folder. The file name includes the report type, date, and time in 24-hour format (e.g., client_list_2024-12-09T22:12:09.12345xxx.csv).

      More on finding your Client Lists in your PRF CLOUD FOLDER


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FAQs: CLOUD Tab in PRF Settings

 

    • Q: Who should manage the connected cloud service?

      A: It is strongly recommended that the cloud service connected to PRF is owned and managed by studio ownership, with carefully managed permissions and password access for security.

      Link to article about cloud service management for PRF

 

    • Q: How do I connect my cloud service to PRF?

      A: To connect your existing cloud service:

      1. Select your cloud service (Google Drive, Dropbox, OneDrive, or Box).
      2. PRF will request permission to access your cloud.
      3. Depending on the cloud service, you may need to re-open the PRF app after connecting. The connection is confirmed when the slider turns gold.
      Link to article about connecting cloud services to PRF

 

    • Q: How are folders organized in my connected cloud?

      A: PRF automatically creates a folder called "Voluta Digital App [Year] Piercing Release Forms" on your cloud. Within this main folder, two subfolders are created: "Reports" (for exported reports and lists) and "Waivers" (for generated waivers). A new main folder is created each year.

      Link to article about PRF cloud folder organization

 

 

  • Q: How can I demonstrate compliance to health inspectors and legal teams?

    A: To demonstrate your commitment to compliance, you can share the PRF Cloud Folder Flow with health inspectors and your legal team.

    Link to article on PRF Cloud Folder Flow


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FAQs: MORE Tab in PRF Settings

    • Q: How do I log my Apple or Google account out of PRF?

      A: Navigate to the MORE tab in PRF Settings, scroll down, log out.

      Learn more about logging out of PRF app here.


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FAQs: Piercer Notes Pane

 

    • Q: What information is required/recommended in the Piercer Notes Pane?

      A: Only the piercer's signature is required for upload. However, adding extra data is strongly recommended for legal protection and may be required by local/state laws. Read more



    • Q: What is the passcode for the Piercer's Notes Pane?

      A: The passcode for the Piercer's Notes Pane is initially 1, 2, 3, 4. If studio management has changed this passcode, they will have to provide it or use the Master Passcode to allow access. This password can be changed in Settings under the Studio Tab. Learn More About Your Studio Tab

 

    • Q: What data can I add to the Piercer Notes Pane?

      A: You can add information about Jewelry, Disposables, Financials, Supporting Documents, and Piercer Notes. Read more

    • Q: What jewelry information can I record?

      A: You can record the brand, style, size and gauge, gemstone setting and color, and location used for each piercing. Read more

    • Q: What financial information can I record?

      A: You can add financial data such as amount due, deposit, amount paid, total tax, and payment method. Financial reports can be exported in .csv format from Settings>Database>Generate financial report. (This is a subscription feature.) Read more


    • Q: What types of Supporting Documents can I add?

      A:  The Piercer Notes Pane is only accessible as the client finishes their section of a new waiver by searching and opening a Returning Client waiver or recalling a Save For Later waiver. Read more



    • Q: How can I access the Piercer Notes Pane?

      A:  The Piercer Notes Pane is only accessible as the client finishes their section of a new waiver, by searching and opening a Returning Client waiver, or by recalling a Save For Later waiver. A Master or Piercer Passcode is needed to gain access. Read more

    •  

    • Q: What does "Preview this waiver" do?

      A: Previewing the waiver shows the piercer an image of the final PDF before it's saved to the cloud. This allows the piercer to verify the accuracy of the client's information, check the clarity of the ID photo, and quickly identify "yes" responses to health questions (highlighted in red). NOTE: Piercer Notes will not appear in the preview. They aren't attached to the waiver until it is uploaded to the cloud. Read more

    • Q: When would I use "Make changes to the waiver"?

      A: Use this option if you find unsatisfactory client inputs, such as unclear ID photos. This allows you to correct any issues before the waiver is uploaded. Read more

    • Q: What is the "Add supporting documents" option for?

      A: This option allows you to add supporting documents, such as additional ID or other relevant paperwork. While this option is also available later in the Piercer Notes Pane, it can be helpful to photograph documents immediately and complete the rest of the waiver later. Read more

    • Q: What are my options for finishing the waiver?

      A: You can sign the waiver, tap "Options" (to preview, make changes, add documents, cancel, or start new), or tap "Save for Later." (Save for Later is a subscription feature.) Read more


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FAQs: New Client Flow

    • Q: What is the purpose of the New Client Flow?

      A: The New Client Flow is designed to make the waiver process quick and engaging for new clients. It turns it into a brief "side quest" in the lobby. Clients complete the necessary paperwork independently on an iPad. Read more

 

    • Q: How does the app guide clients through the New Client Flow?

      A: PRF uses a client-driven, auto-advancing user interface. The app programmatically moves clients to the following input, using prominent buttons and a natural visual flow. A gold arrow allows for intuitive navigation backward and forward. Read more


    • Q: How long does it take for a new client to complete their first PRF app waiver?

      A: The New Client Flow is designed to be quick and efficient. We clock clients who have never touched PRF to completion in 3.5 to 5 minutes. These clients actually read their legal clauses, unlike those who were handed paper waivers instead of PRF! Read more


    • Q: What type of client health information is collected by PRF app?

      A: The HEALTH section collects information about Allergies, Diseases, Health Conditions, Medications (if applicable), and Time of Last Meal. Studio management controls which of these questions are shown to clients. Note: PRF does not include client health information when the PRF Report feature "Upload Client List" is activated. Further, neither Voluta Digital nor PRF app ever sells client data of ANY sort. Read more

      See our Privacy Policy for more details.

 

    • Q: Does the client need help from studio staff to use the New Client Flow?

      A: No. The New Client Flow is designed for self-service. Clients can easily complete the process independently on the iPad without assistance from staff. Read more

    • Q: What types of information are collected from clients in the BIO section?

      A: The BIO section collects essential biographical information, including Name (first and last), Gender, Pronouns, Date of Birth, Citizenship, Address, Phone Number, and Emergency Contact information. Read more

    • Q: What does the client provide in THE PIERCING section?

      A: In the PIERCING section, clients provide a brief description of their desired piercing, choose the piercing location on their body, and select the piercer who will perform the piercing. Read more

    • Q: What is the purpose of the SOCIAL section?

      A: The SOCIAL section asks clients how they found the studio and allows them to opt into marketing communications and social media connections. It also may collect a legally required email address. Read more


    • Q: What happens in the LEGAL section?

      A: In the LEGAL section, clients are presented with individual legal clauses to read and initial. The app guides them through each clause before they provide their legal signature. Read more

 




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FAQs: Returning Client Flow

    • Q: What is the Returning Client Flow?

      A: The Returning Client Flow is a fast-track process for clients who return for sessions on the same piercing. It significantly reduces the time required for waiver submission, which thrills those clients and makes them love you all the more. Read more

       

    • Q: How much time does the Returning Client feature really save?

      A: While the initial waiver submission can take about five minutes, subsequent submissions using the Returning Client Flow can take less than 10 seconds if no changes are needed. Read more


    • Q: How does a client submit a Returning Client waiver?

      A: The client or staff member accesses the Returning Client flow by:

      1. Tapping "RETURNING CLIENT" on the welcome screen.
      2. Entering the master or piercer passcode.
      3. Search for the client's name or use search filters.
      4. Selecting the client's previously submitted waiver.
      5. Tapping "GO," reading the provided information, signing, and resubmitting. Read more

            •  

    • Q: When should I not use the Returning Client feature?

      A: The Returning Client feature should not be used when a client is getting a new piercing. Because the placement changes, a new waiver is legally required for each new piercing. Resubmitting a previous waiver will not cover the new procedure. Read more

 

    • Q: Who should ideally manage the Returning Client process?

      A: Based on our experience with PRF in our studio, we recommend that studio staff manage the Returning Client process. The ability to search is pass-coded, which ensures client privacy and prevents clients from 'accidentally' accessing other clients' waivers. Read more


    • Q: How does the piercer help in the Returning Client Flow?

      A: The piercer should carefully review the previously submitted waiver in the RETURNING CLIENT WAIVER VIEWER, paying close attention to any client health indications. Read more


    • Q: Can my clients who used PRF before the update to v.30 find their old waivers?

      A: No. That's a security door we welded shut. Waivers made by previous versions of PRF (pre-v3.0) cannot be accessed by PRF v3.0+. This is a standard security practice among cloud services, reducing the chance of data breaches by malware between versions. Your pre-PRF v3.0 waivers are safe in your cloud and can be found there forever. Your clients should have no problem submitting a fresh 'first time' waiver, just this once, as they will be using the Returning Client feature evermore. Read more

    • Q: What search filters are available to find previous waivers? (This is a PRO subscription feature.)

      A: You can search for previous waivers by:

      • Client's first and/or last name.
      • Piercer.
      • Date Range.
      • Date Range and Piercer.
      • Client birth year.
      • Minors (>age 18).
      • Read more


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FAQs: Save For Later Client Flow

    • Q: What is the "Save For Later" feature?

      A: The "Save For Later" feature in PRF allows studio staff to pause a client's waiver after they have completed their portion but before the piercer adds their notes. This is useful for managing multiple clients who must complete piercing release forms. Read more

 

    • Q: How does the  PRF "Save For Later" piercing waiver process work?

      A: After a client completes their part of the waiver, staff can tap "SAVE FOR LATER." This saves the incomplete waiver and resets the app for the next client. To retrieve a saved waiver, tap the "RETURNING CLIENT" button. The unfinished waivers are queued for completion. Read more

 

    • Q: When is the "Save For Later" feature most useful?

      A: This feature is especially beneficial for busy studios with multiple iPads and a high volume of clients, such as during walk-in hours.

 

    • Q: How does a piercer use the "Saved For Later" waiver feature?

      A: The piercer can recall the incomplete waiver, review the client's health considerations, add their own notes in the Piercer Notes Pane, preview the waiver, add supporting documents, and sign and upload the completed waiver to the cloud. Read more


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FAQs: PRF Cloud Folder Flow

    • Q: What and where is the PRF Cloud Folder Flow?

      A:  This flow is not inside PRF app. It is your cloud interface, its functions, and the folder PRF puts there, full of your waivers and reports. This flow might also be called "Knowing and Managing my Studio Cloud Interface." We call this the "PRF Cloud Folder Flow" to help you understand how to use your cloud. Read more

    • Q: Which cloud services are compatible with PRF?

      A: PRF is compatible with Google Drive, Dropbox, and OneDrive cloud services.

 

    • Q: Who should manage the connected cloud service?

      A: It is strongly recommended that the cloud service connected to PRF is owned and managed by studio ownership, with carefully managed permissions and password access for security.

    • Q: Where can I find my PRF folders in my cloud?

      A: Navigate to your connected cloud storage (managed by studio ownership) and search for the folder by name (e.g., "Voluta Digital App 2025 Piercer Release Forms"). Read more

    • Q: How can PRF app help my health inspectors and legal teams?

      A: To demonstrate your commitment to compliance, you can share the PRF Cloud Folder with health inspectors and your legal team. Read more

    • Q: How do I share or manage permissions in my cloud?

      A:  Your choice of cloud is up to you! We offer several cloud server options so that you can choose the one you find easiest to navigate or one that you may already use in your studio. If you have questions on how to share or manage permissions of your cloud server, you can find those within the help tab of your cloud of choice.  

 

    • Q: How do I make changes to the waiver I offer my clients? 

      A:  Your waiver is entirely customizable based on your (and your health inspector's) preferences. You can customize your Form Settings in the Settings Flow. Learn more about the Settings Flow here. You can edit your health and legal questions required through our Editor's Tab. Learn more about the Editor's Tab here.


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FAQs: Basic PDF Creation

 




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FAQs: PRF Waivers as PDFs

    • Q: What makes PRF waivers so effective?

      A: PRF generates clean, organized legal documents in PDF format, including searchable text and full-color images of IDs, birth certificates, client designs, and other supporting documents. The waivers compile data from the client, the piercer, and the studio. See an example PRF release form

 

    • Q: How is client data organized on the waiver?

      A: Client-entered data is reported in the same order provided, in clearly marked sections: ID PHOTO, BIO, THE ART, SOCIAL, HEALTH, and LEGAL. Clients add this information in the New Client Flow. Read more

 

    • Q: What information does the piercer add to the waiver?

      A: Through the Piercer Notes Pane, the piercer adds data after the client completes their section, including information about jewelry, session notes, and supporting documents. Read more

 

    • Q: What information does the studio add to the waiver?

      A: PRF's superpower is formatting and populating PDFs with information entered in PRF settings by studio management (or the solo piercer), including details about the legal entity, regulating codes, and chosen health and legal questions. Read more

 

    • Q: Why does PRF use PDFs for waivers?

      A: PDFs offer several advantages for digital waivers, including:

      • Your health inspector LOVES them
      • Searchability
      • Accessibility on any device
      • Consistent formatting
      • Compact file size
      • Security features (password protection, encryption, redaction)
      • Ability to include images and other non-text elements
      • Ease of sharing and cloud storage
      • Printability (if needed)
      Read more

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